Quality model railways from Golden Age Models Ltd


We wish to sincerely apologise to all our customers for the severe delays we are experiencing with the delivery of our beautiful hand-made models, and to explain that this is due to circumstances completely beyond our control, for the following reasons:


Our suppliers have both minimum order and price conditions in order to produce the superb quality of models we are accustomed to, due to the time taken with the design, pattern, sample, production and finishing stages for each project in each scale we produce. For this reason, we are dependent on appropriate trading facilities from our main bankers, especially in order to maximise the number of new projects which can be delivered each year, and keep our customers satisfied.


Santander UK plc offered us trading facilities in September 2012, and following written assurances received from them (twice) regarding the UK Government’s Enterprise Finance Guarantee Scheme (EFG), we signed the contracts with them based upon these written assurances. It did not come to light until July 2013 that these written assurances were, in fact, false representations. We appealed to the Bank in July 2013 to resolve these issues, but their response a few weeks later was to arbitrarily withdraw all the facilities and request immediate full repayment in August 2013. It has subsequently come to light that other important information regarding the EFG Scheme and the facilities were not disclosed to us prior to signing the contracts, and therefore these issues have similarities with the Payment Protection insurance (PPI) banking scandal, where services were provided to customers that were not appropriate to their needs. We have evidence that many other businesses could be adversely affected by the same issues, which are not widely known at present.


We immediately issued several Formal Complaints to the Bank in 2013, which they refused to uphold and the complaints process was exhausted. The Financial Ombudsman advised in September 2014 that our claim was outside their resolution limit of £150,000, and therefore we needed to go to Court to achieve settlement. We have also reported this matter 4 separate time to the Financial Conduct Authority (FCA), but this has not led to any resolution or enforcement action being taken against Santander UK plc, as far as we are aware. Even the UK Government departments who manage the EFG Scheme, including the British Business Bank, have advised they cannot intervene to resolve individual cases. We have also tried and exhausted negotiations directly with the Bank, through Solicitor’s and using a Mediator, but none of these efforts have resulted in any satisfactory or timely settlement of our claim.


We genuinely expected all the above efforts to have resolved this dispute long before now, particularly as it was in the Bank’s own interests to avoid all the facts of this dispute becoming public. We strongly feel that the conduct of the Bank has been disgraceful, and this misconduct has caused us very substantial losses and damage, as evidenced by several independent Expert Witness and Forensic Accountant’s Reports.


It is now clear to us that the only way to resolve this dispute is to expedite legal proceedings for the full recovery of all our losses and costs. This will necessitate considerable legal costs, and at the same time we need to ensure the survival of this business and get our deliveries moving again.


We are also taking this stand on behalf of all other UK businesses, with a view to improving the resolution options available to all others who have serious disputes with their banks which cannot be resolved by the Financial Ombudsman, the FCA or by other UK Government departments.


Please help us in the following ways:


We urgently appeal to all our customers, website visitors and the general public to support us. We welcome donations or loans by cheque, PayPal or direct bank transfer to our alternative account with Barclays Bank, as follows:


  • For cheques: payable to Golden Age Models Limited, PO Box 888, Swanage, Dorset, BH19 9AE.
  • For PayPal please use the same address as the email: quentin@goldenagemodels.net
  • For bank transfer please email us for the account details at: quentin@goldenagemodels.net


We also encourage everyone to complain directly to Santander UK plc at the following address, and to copy this to us so that we know exactly what is taking place:

Mr Nathan Bostock, Chief Executive, Santander UK plc, 2 Triton Square, Regent’s Place, London, NW1 3AN.


We also encourage all other forms of peaceful protest to Santander Bank, including online petitions and a public boycott of the Bank until this dispute is finally settled to our satisfaction.


We sincerely thank all those who have supported us through this exceedingly difficult time. We are particularly thankful for the support of our Solicitor, Steve Simpkins of Simpkins & Co., Highcliffe, Dorset, and our local Member of Parliament, Richard Drax MP for South Dorset, who has already appealed directly to the Bank and is willing to escalate his efforts following the return of parliament this coming week.


Quentin Poore (Director),

Golden Age Models Limited

5 September 2017.

Quality model railways from Golden Age Models Ltd

Golden Age Models Limited, P.O. Box No. 888, Swanage, Dorset, BH19 9AE, United Kingdom.

Tel : (0) 1929 – 480210 ( with answerphone ) E-mail : quentin@goldenagemodels.net

Director : Quentin Poore


Registered in England. Registered No. 5292243. Registered office: 230 High Street, Swanage, Dorset BH19 2PQ

Pullman luxury coaches and quality model train locomotives available in various gauges to enhance any model railway

© Golden Age Models Limited 2013. Site Map

This website is best viewed in a modern browser such as Mozilla Firefox. If you are using Internet Explorer 6 you will need to update to a newer version here.